Customer Advocate

Job Description

Apollo.io is seeking a Customer Advocate to join their team in Mexico City. This role is ideal for a high-performing, sales-driven individual who excels in a fast-paced environment and is passionate about converting customer interactions into successful business outcomes. The Customer Advocate will play a crucial role in driving revenue and accelerating conversions through real-time chat engagements. This is an on-site position located in Apollo.io's WeWork office space in Reforma.Here’s what the role involves:

• Driving revenue through live chat by identifying buying signals and delivering persuasive product insights.
• Ensuring client satisfaction and success at all times.
• Owning the sales conversation from inbound inquiry to conversion.
• Proactively upselling and cross-selling relevant product features.
• Meeting or exceeding chat-to-close rate targets and monthly revenue quotas.
• Responding to inquiries promptly via chat and email.
• Capturing and following up on opportunities surfaced through support interactions.
• Serving as the customer’s internal advocate, collaborating with Product and Sales.

Apollo.io is looking for someone with:

• At least 1-2 years of experience in a customer-facing role (support, sales, retail, or similar).
• Proven track record as a top performer.
• Excellent organizational skills and the ability to manage multiple conversations simultaneously.
• Customer-centric approach with a focus on understanding customer needs.
• Clear and confident written communication skills.
• Adaptability and the ability to learn new technologies quickly.

Apollo.io offers:

• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• The chance to work with cutting-edge AI and automation technologies.