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Lead Technical Consultant

Lead Technical Consultant at Razorpay, Bangalore, 4-6 years experience.
Razorpay Software Private Limited
On-Site
India
Undisclosed salary
Job Description
Razorpay is seeking a Lead Technical Consultant to join their team in Bangalore. Razorpay is a leading financial services organization committed to providing innovative payment and business banking solutions to Indian businesses. The Lead Technical Consultant will be responsible for developing, implementing, and maintaining policies and procedures for application support services. They will manage a team to ensure that all support requests are handled according to agreed procedures and will communicate with stakeholders on application support-related matters.

Roles involve:
  • Providing technical support and consulting on post-integration issues.
  • Addressing technical queries on APIs, Plugins, and the Razorpay product suite.
  • Following the escalation matrix and communicating technical issues to merchants and internal departments.
  • Analyzing incident trends and developing action items to reduce service volume.
  • Managing internal and external stakeholders.
  • Ensuring team OKRs are met.
  • Communicating application support policies and procedures.
  • Acting as a technical expert for Razorpay products.
  • Enhancing the merchant experience by providing support for technical issues.
  • Ensuring customer satisfaction targets are met.

Requirements:
  • 4-6 years of experience as an Application Support Lead/Manager.
  • Experience working with the Payment Industry is a plus.
  • Strong knowledge of Microsoft Excel, PowerPoint, and Data Management Systems.
  • Strong data/information literacy skills for root cause analysis and problem-solving.
  • Technical, analytical, and presentation skills.
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Razorpay Software Private Limited

Founded in 2014, Razorpay is an Indian financial technology company building a digital banking hub for businesses. As a full-stack financial services organization, Razorpay provides comprehensive payment and business banking solutions, processing billions in payments for numerous businesses. Dedicated to simplifying business finance, Razorpay offers business banking services through Razorpay X and facilitates capital access through Razorpay Capital. The company leverages robust technology to address the diverse payment and banking needs of businesses, from established enterprises to emerging startups.

All Jobs at Razorpay Software Private Limited (48)