Associate Manager, New Initiatives

Job Description

Razorpay is seeking an Associate Manager, New Initiatives to join their team in Bangalore. Razorpay is a leading financial services organization committed to providing comprehensive and innovative payment and business banking solutions to Indian businesses.

Responsibilities:

• Serve as day-to-day contact for assigned accounts, building trust and rapport.
• Review the customer journey and identify areas of opportunity.
• Facilitate interaction and workflow between project team members.
• Prepare documentation and visuals for clients to demonstrate campaign performance.
• Collaborate with the sales and marketing team to develop case studies.
• Communicate effectively with internal and external senior-level management.
• Maintain existing customer success metrics and data.
• Lead campaigns and promote proactive customer contact strategy.

Requirements:

• 7+ years of experience in customer success or account management within the banking industry or a Fintech company.
• Product-based background with an understanding of current account and digital solution/payments reconciliation/API payouts(neo banking products).
• Active team player, self-starter, and multitasker.
• Farming experience in retention, Upselling, and cross-selling.
• Experience into digital banking solutions/digital solutions/API payments/escrows and B2B SAAS sales is mandatory.

Razorpay offers:

• Opportunity to work in a leading fintech company.
• A chance to contribute to innovative payment and business banking solutions.