Portfolio Success Manager

ShipBob is seeking a Portfolio Success Manager to manage a portfolio of enterprise-level merchants. The Portfolio Success Manager will focus on driving expansion solutions, building executive-level relationships, and managing an account team. The mission is to provide a world-class merchant experience and build lasting strategies and relationships.

What this role involves:

• Collaborating with internal leadership to improve the merchant experience.
• Managing a book of high-revenue clients and growing their business.
• Sourcing and closing expansion deals.
• Managing contractual negotiations and renewals.
• Coaching and building an effective account team.
• Analyzing merchant supply chains.
• Conducting quarterly business reviews.

Requirements:

• 8-10 years of experience in sales and merchant services.
• Experience in e-commerce preferred.
• Proven experience in business reviews with C-suite executives.
• Established ability to negotiate contractual partnership deals.
• Demonstrated ability to manage a positive team culture.
• Excellent conflict resolution and negotiation skills.
• Advanced written and verbal communication skills.
• Advanced experience in Microsoft Office Suite.
• Ability to travel up to 15%.

What ShipBob offers:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave
• Floating Holidays (2 days/year)
• Wellness Days (1 day/quarter)
• 401K Match