Support Specialist - Hospitality (German & English speaking)

Job Description

Lightspeed is seeking a Support Specialist to join their team in Belfast, Northern Ireland. This role involves being the first point of contact for customers, providing assistance with a wide range of requests, from general education to hardware/software investigation. The Support Specialist will work closely with global teams to investigate, troubleshoot, test, and resolve issues faced by hospitality customers.

Responsibilities:

• Working with a global, multi-language 24x7 team.
• Interacting with Hospitality customers, partners and Lightspeed team members via phone, chat, and email.
• Identifying the source of customer issues and providing solutions.
• Documenting, tracking, and resolving interactions within customer support platforms.
• Assisting with the identification, reproduction, and escalation of product issues.
• Advocating and promoting improvements to products and services.

Requirements:

• Previous customer service experience and/or technical support.
• Strong attention to detail.
• Excellent verbal and written communication skills in German and English.
• Basic experience using common online, mobile, and desktop platforms (iOS, Android, OSX, Windows).

Lightspeed offers:

• Unlimited Annual Leave.
• £400 annually towards Health and Wellbeing.
• Dental cover.
• Private healthcare.
• Optical cover.
• Equity for all Lightspeeders.