Support Specialist - Hospitality (German & English speaking)

Job Description

Lightspeed is seeking a Support Specialist to join their team in Ghent, Belgium. This role involves being the first point of contact for customers, providing assistance with a wide range of requests, from general education to hardware/software investigation. The Support Specialist will work closely with global teams to investigate, troubleshoot, test, and resolve issues faced by hospitality customers.

What this role involves:

• Working with a global, multi-language 24x7 team.
• Interacting with customers via phone, chat, and email.
• Identifying and resolving customer issues.
• Escalating product issues to the Quality Assurance team.
• Promoting improvements to products and services.

Requirements:

• Previous customer service or technical support experience.
• Strong attention to detail.
• Excellent communication skills in German and English.
• Basic experience with online, mobile, and desktop platforms.

Lightspeed offers:

• Unlimited Annual Leave.
• £400 annually towards Health and Wellbeing.
• Dental cover.
• Private healthcare.
• Optical cover.
• Equity for all Lightspeeders.