Customer Solutions Architect, Austin

dbt Labs is seeking a Customer Solutions Architect to join their team in Austin, Texas. This role is crucial for helping customers maximize the value of their dbt Cloud deployment. The Customer Solutions Architect will work closely with Sales Directors and Solutions Architects to monitor customer health, lead technical discussions, and identify new data challenges.

The ideal candidate will act as the voice of the customer, ensuring that dbt Labs continues to build products that solve real problems and delight customers. This position requires being in the Austin office three days a week.

What This Role Involves:

• Managing a portfolio of Commercial or Enterprise customers.
• Improving customer loyalty and retention.
• Educating customers on new and existing products and features.
• Collaborating with Sales Directors and Solutions Architects.
• Participating in product discussions and cross-functional activities.
• Creating and delivering external-facing content.

Requirements:

• 2+ years of experience in a post-sales role or as a data practitioner.
• Solid technical background with understanding of modern data warehousing architectures and SQL proficiency.
• Comfort presenting to various stakeholders.
• Ability to operate in a fast-paced environment.
• Desire to be part of a team.
• Openness to travel.

What dbt Labs Offers:

• Unlimited vacation time.
• 401k plan with 3% guaranteed company contribution.
• Comprehensive healthcare coverage.
• Generous paid parental leave.
• Flexible stipends for health & wellness, home office setup, cell phone & internet, learning & development, and office space.