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Customer Success Analyst

Customer Success Analyst at Weni by VTEX, Brazil.
VTEX
Remote
Brazil
Undisclosed salary
Job Description

VTEX is seeking a Customer Success Analyst for its Weni by VTEX division. The Customer Success Analyst will focus on ensuring client satisfaction, driving expansion, and fostering client advocacy. They will cultivate strong relationships with clients, including C-Level executives, to understand their needs and showcase the value of Weni by VTEX solutions.

Responsibilities:

  • Ensure ongoing customer engagement and maximize product usage.
  • Negotiate contract renewals and expansions (Upsell).
  • Lead strategic meetings with clients, offering technical solutions.
  • Monitor customer health, anticipating risks and identifying growth opportunities.

Requirements:

  • Adaptability and quick learning skills.
  • Technical mindset for problem-solving.
  • Knowledge or experience in Retail, Marketplace, Digital Commerce, or Omnichannel.
  • Technical and analytical mindset.
  • Digital commerce expertise.
  • Fluency in English.

VTEX offers:

  • Health, dental, and life insurance.
  • Language development incentive program.
  • Flexible meal allowance.
  • Extended parental leaves.
  • Flexible work schedule and remote-first culture.
  • Financial assistance for work-from-home setup.
  • Wellness program.
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VTEX

VTEX is a composable and complete commerce platform that empowers brands, distributors, and retailers with flexibility and solutions, enabling them to invest in areas that boost profitability. It delivers efficiency and reduces maintenance for organizations modernizing their tech stacks. VTEX serves 2,600 global B2C and B2B clients and supports 3,500 active online stores across 43 countries. The company offers a range of benefits, including profit sharing, health insurance, professional development budgets, and flexible work arrangements, fostering a remote-first culture.

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