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Engagement Manager - Hawaii

Scale is hiring an Engagement Manager in Honolulu, HI.
Scale AI
On-Site
United States
USD 149,000 - 223,000
Job Description
Scale is seeking an Engagement Manager to join their Public Sector Delivery team in Honolulu, Hawaii. The Engagement Manager will be responsible for managing customer relationships, delivering AI/ML solutions, refining processes using data, aligning internal resources, and triaging customer issues. The ultimate goal is to deliver significant value in supporting national security customers' AI/ML objectives.Role involves:
  • Managing customer relationships from executive to end-user.
  • Overseeing onboarding and successful implementation of accounts.
  • Leading a cross-functional project team to exceed customer AI/ML objectives.
  • Managing the long-term health of the customer base by identifying and preempting areas of risk or concern.
  • Partnering with clients to understand operational issues and advocate for their fixes with Scale engineers.
  • Working directly with customer's engineering teams and end users, answering questions and addressing issues with the use of our products and solutions.
Requirements:
  • An active Top Secret security clearance (required).
  • Willingness to travel at least 25% of the time.
  • A basic understanding of the ML Operations process.
  • Great cross-functional experience and collaborative ability.
  • Excellent verbal and written communication skills.
  • A track record of structured, analytics-driven problem-solving.
  • A history of diligence and organization across multiple work streams.
  • Minimum 3 years of work experience in a customer-facing technical program management role.
Role offers:
  • Comprehensive health, dental and vision coverage.
  • Retirement benefits.
  • A learning and development stipend.
  • Generous PTO.
  • Commuter stipend (potentially).
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Scale AI

Scale AI accelerates the development of AI applications across industries. The company's products power advanced language models, generative models, and computer vision models. Scale AI serves generative AI companies, government agencies, and enterprises, assisting organizations in building and deploying AI. Committed to inclusivity and equal opportunity, Scale AI fosters professional growth, offering opportunities to contribute to cutting-edge AI projects and collaborate with experts in the field.

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