Browse All Jobs

Engagement Manager - Public Sector

Engagement Manager role at Scale, managing public sector clients.
Scale AI
On-Site
United States
USD 178,000 - 223,000
Job Description
Scale is seeking an Engagement Manager to join their Public Sector Delivery team. In this role, the Engagement Manager will manage customer relationships, deliver AI/ML solutions, use data to refine processes, align internal resources, and triage customer issues. The ultimate goal is to deliver value in supporting national security customers’ AI/ML objectives.

Role Involves:
  • Managing customer relationships from executive to end user
  • Overseeing onboarding and successful implementation of accounts
  • Leading a cross-functional project team to exceed customer’s AI/ML objectives
  • Managing the long-term health of the customer base
  • Identifying ways to make customer success repeatable
  • Partnering with clients to understand operational issues
  • Working directly with customer's engineering teams and end users

Requirements:
  • Active Top Secret security clearance
  • Willingness to travel at least 25% of the time
  • Basic understanding of the ML operations process
  • Great cross-functional experience and collaborative ability
  • Excellent verbal and written communication skills
  • Track record of structured, analytics-driven problem-solving
  • History of diligence and organization across multiple work streams
  • Minimum 3 years of work experience in a customer-facing technical program management role

Scale offers:
  • Comprehensive health, dental and vision coverage
  • Retirement benefits
  • A learning and development stipend
  • Generous PTO
Apply Manually

Scale AI

Scale AI accelerates the development of AI applications across industries. The company's products power advanced language models, generative models, and computer vision models. Scale AI serves generative AI companies, government agencies, and enterprises, assisting organizations in building and deploying AI. Committed to inclusivity and equal opportunity, Scale AI fosters professional growth, offering opportunities to contribute to cutting-edge AI projects and collaborate with experts in the field.

All Jobs at Scale AI (200)