Clash
of Jobs
Browse All Jobs
Job Description
Zinnia is seeking a Team Lead for Life Insurance Case Management to manage and develop a high-performing team within the Case Management Department. This role serves as a critical link between Zinnia's life insurance clients and insurance carriers, facilitating client applications from beginning to end. The position emphasizes team development, performance management, and quality control.
Role involves:
- Overseeing the performance of a team of 10-20 associates.
- Conducting performance reviews and professional development conversations.
- Managing time off and timecards.
- Addressing performance issues through coaching and feedback.
- Managing capacity and queues to ensure SLAs are met.
- Providing ongoing coaching and support for skill building.
- Collaborating with the quality assurance team.
- Identifying areas for improvement in client conversions and operational efficiency.
Requirements:
- Minimum of 1 year of experience in case management.
- Excellent communication skills.
- High attention to detail and ability to prioritize tasks.
- Strong problem-solving skills and adaptability.
- Sound judgment in people situations.
- Demonstrated ability to provide feedback and model empathy.
- Ability to build a positive team culture.
- A growth mindset and strong teamwork mindset.
What Zinnia offers:
- Opportunity to collaborate with smart, creative professionals.
- Be part of delivering cutting-edge technologies and deeper data insights.
Zinnia
Zinnia is a technology platform focused on accelerating growth in the life and annuities sector. They provide enterprise solutions and data insights aimed at simplifying the buying, selling, and administration of insurance products, enabling broader financial protection. Serving numerous carrier clients, distributors, partners, and policyholders, Zinnia manages a substantial amount in assets. The company values boldness, teamwork and value delivery.
All Jobs at Zinnia (82)