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Director, Client Delivery Lead

Director, Client Delivery Lead role at Zinnia in NYC.
Zinnia
Hybrid
On-Site
United States
USD 180,000 - 200,000
Job Description
Zinnia is seeking a Director, Client Delivery Lead to join their team. This role is accountable for execution on client project work, ensuring key client targets and outcomes are met. The Director will lead a team of Program Leads/Project Leads, driving adherence to standards and practices to increase predictability in delivery outcomes.

Role involves:
  • Supporting client discussions and planning activities.
  • Collaborating with peer Delivery Leads and internal Technical Lead resources.
  • Monitoring and managing Client portfolio status.
  • Acting as the first point of escalation for project delivery.
  • Driving Client conversations on scope management.
  • Improving team performance through leadership and mentoring.
  • Driving contract review and approval process.
  • Supporting Program and Project Manager client teams in reviewing billable effort/cost.
  • Participating in monthly finance discussions.

Requirements:
  • Bachelor’s degree in business or a related field (Master's preferred).
  • 10+ years of Project Management Experience.
  • 15+ years of total technology experience.
  • Demonstrated ability to manage projects using various methodologies (Waterfall, Agile, Scrum, Kanban, etc.).
  • Understanding of the full software development project lifecycle.
  • Knowledge of project management tools and software (Microsoft PowerPoint, Excel, Visio, SharePoint, Jira, etc.).
  • Experience with third-party system support, preferably in insurance/financial services.
  • Strong problem-solving, decision-making, analytical, and organizational skills.
  • Ability to tailor communications and influence decisions.

What Zinnia offers:
  • Competitive compensation and career progression.
  • Health/dental insurance.
  • Parental leave.
  • 401(k).
  • Incentive/bonus opportunity.
  • Tuition reimbursement.
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Zinnia

Zinnia is a technology platform focused on accelerating growth in the life and annuities sector. They provide enterprise solutions and data insights aimed at simplifying the buying, selling, and administration of insurance products, enabling broader financial protection. Serving numerous carrier clients, distributors, partners, and policyholders, Zinnia manages a substantial amount in assets. The company values boldness, teamwork and value delivery.

All Jobs at Zinnia (82)