Customer Service Agent - Nordic speaking

Job Description

Betsson Group is seeking a Customer Service Agent to assist Nordic and English-speaking customers. The role involves communication via email, chat, and telephone, requiring strong communication, multitasking, and time management skills. The agent will translate promotional texts and surveys, manage customer accounts, and adhere to responsible gaming practices.

Betsson Group offers a multicultural and friendly work environment, encouraging skill development and iGaming industry knowledge.

Responsibilities:

• Assist Nordic-speaking and English-speaking customers via email, chat, and telephone
• Collaborate with your team to achieve the best customer satisfaction and other KPIs
• Translate promotional texts and customer surveys into your local language
• Manage customer accounts
• Follow company policies and practices regarding player safety, protection, and responsible gaming

Requirements:

• Strong communication skills in English and a Nordic language, both written and verbal
• Proficiency in Microsoft Office
• Background in customer service (face-to-face, online, or via phone calls)
• Ability to multitask and manage time effectively
• Additional language skills are considered a plus

Betsson Group offers:

• Lunch provided between Monday to Friday on site
• Wellbeing allowance per year
• Work from home allowance
• Hybrid model
• 2 weeks of remote work (abroad)
• Other enhanced leave of absence
• Milestone birthday
• Private Health Insurance
• Temporary Total Disability & Personal Accident Insurances
• Life & Corporate Travel Insurance
• Discounts with local companies in Malta
• Optional Pension Plan
• Relocation Package (flights, 4 weeks of free accommodation, cash bonus)