Εκπρόσωπος Εξυπηρέτησης Πελατών

Job Description

Betsson is seeking a Customer Support Representative to join its award-winning Customer Service team in Malta. The role focuses on delivering an exceptional customer experience and offers opportunities for learning and development within the company. This position involves assisting customers in Greek and English via email, live chat, and phone, collaborating with the team to achieve customer satisfaction goals, translating promotional texts, managing customer accounts, and adhering to company policies regarding player safety and responsible gaming.Role involves:

• Assisting customers in Greek and English via email, live chat, and phone
• Collaborating with the team to achieve customer satisfaction goals
• Translating promotional texts and customer surveys
• Managing customer accounts
• Ensuring player safety and responsible gaming

Requirements:

• Excellent communication skills in Greek and English (written and verbal)
• Proficiency in Microsoft Office
• Customer service experience (in-person, online, or via phone)
• Strong organizational and time-management skills

Betsson offers:

• Hybrid work model (3 days in the office)
• 28 days of annual leave
• 10 days of remote work abroad
• Free lunch from Monday to Friday
• Free Corporate Doctor
• Health, Life, Personal Accident, Corporate Travel, and Temporary Total Disability Insurances
• Annual wellness allowance of €400
• Remote work allowance of €300
• Corporate discounts and events
• Relocation package (flights, 4 weeks free accommodation, and relocation bonus)