Coordinator, Growth Operations

Job Description

BrainStation is seeking a Coordinator, Growth Operations to deliver exceptional customer experiences. The Coordinator will manage inbound inquiries across multiple channels, ensuring seamless and high-quality interactions.

The role involves:

• Managing inbound customer interactions on various platforms.
• Triaging requests to appropriate teams.
• Addressing unique scenarios promptly.
• Collaborating with the growth team to meet objectives.
• Providing regular feedback to stakeholders for process improvements.
• Documenting and building playbooks for team development.

Requirements include:

• Bachelor’s degree.
• 1-2 years of experience in customer success or related industry.
• Willingness to learn and coachable attitude.
• Ability to thrive in a collaborative environment.
• Desire to find creative solutions.
• Ability to juggle multiple projects.
• Aptitude for learning new software.

BrainStation offers:

• Comprehensive Health & Wellness Benefits Package
• Retirement Planning
• Parental Leave Program
• Socials, Outings & Retreats
• Culture of Learning & Development
• Flexible Working Hours
• Work from Home Flexibility