Coordinator, Growth Operations at BrainStation

BrainStation is seeking a Coordinator, Growth Operations to deliver exceptional customer experiences. The Coordinator will manage inbound inquiries across various channels, ensuring seamless and high-quality interactions.

Responsibilities:

• Manage all inbound customer interactions across various platforms.
• Triage requests to appropriate teams.
• Address and resolve unique scenarios in a timely manner.
• Collaborate with the growth team to meet objectives.
• Provide regular feedback to improve processes.
• Document and build playbooks for team growth.

Requirements:

• Bachelor’s degree.
• 1-2 years of experience in customer success or related field.
• Willingness to learn and be coached.
• Ability to thrive in a collaborative environment.
• Desire to find creative solutions.
• Ability to manage multiple projects independently.
• Aptitude for learning new software.

BrainStation provides:

• Comprehensive Health & Wellness Benefits Package
• Retirement Planning
• Parental Leave Program
• Socials, Outings & Retreats
• Culture of Learning & Development
• Flexible Working Hours
• Work from Home Flexibility

BrainStation is an equal opportunity employer. They are committed to maintaining a diverse work environment.