Senior Renewal Representative

Postman is seeking a Senior Renewal Representative to join their team. This role is crucial for delivering value to customers, understanding their buying process, and adapting strategies for growth. The Renewal Specialist will have a significant impact on a customer-focused company.

Company: Postman

Role involves:

• Executing all phases of the subscription renewal lifecycle.
• Achieving revenue and retention targets.
• Managing the renewals pipeline with forecast accuracy.
• Analyzing customer renewal data to determine retention and uplift strategy.
• Partnering with Sales and Customer Success on upsell opportunities.
• Monitoring at-risk renewals and developing action plans.
• Maintaining accurate information in Postman’s CRM.
• Developing expertise in Postman products and plans.

Requirements:

• Minimum 5 years of experience in renewals with a rapid-growth SaaS company.
• Superior communication skills in French & English.
• Proven ability to sell and understand the renewal lifecycle.
• High confidence in managing customer quotes, contracts, and terms.
• Ability to identify and implement best practices for renewals.
• Ability to use data to understand customer adoption and risk.
• Experience with SaaS subscription revenue model and sales processes.
• Ability to multitask, prioritize, and manage time effectively.
• Extensive experience working with direct procurement & partner reseller teams.

Role offers:

• Flexible schedule.
• Comprehensive benefits, including full medical coverage.
• Flexible PTO.
• Wellness reimbursement.
• Monthly lunch stipend.
• Creche allowance.
• Team-building events.
• Donation-matching program.