Payments Operations Specialist

Job Description

Easygo is seeking a Payments Operations Specialist to join their growing team in Melbourne, Australia. The successful candidate will play a critical role in ensuring the efficiency and security of Easygo’s online payment platforms. This role involves examining payment systems, building reports, analyzing trends, and monitoring transactions to optimize the payment journey.

Easygo is a prominent service provider to brands within the iGaming industry, including Stake.com, Kick.com, and Twist Gaming. The company values innovation and provides opportunities for career advancement in the dynamic world of payments.

What this role involves:

• Monitoring customer deposits and withdrawals.
• Identifying and resolving payment-related issues.
• Collaborating to improve deposit and withdrawal experience.
• Providing expert assistance to customer support.
• Tracking payment trends and generating reports.
• Liaising with third-party payment processors.
• Implementing process improvements.
• Developing and maintaining documentation.

Requirements:

• Dynamic ability to adapt within a fast-paced environment.
• Critical thinking and problem-solving skills.
• High-level communication skills.
• Stakeholder management capabilities.
• Strong analytical skills.
• Familiarity with online payment aggregators and platforms.
• Ability to strategize and implement payment and fraud systems.

What Easygo offers:

• EAP access for you and your family
• Access to over 9,000 courses across our Learning and Development Platform
• Paid volunteer day
• Two full-time baristas who will make your daily coffee, tea, fresh juices and smoothies for FREE!
• FREE daily catered breakfast!
• Massage Wednesdays
• Team lunches and happy hour in the office from 4pm on Fridays
• Fun office environment with pool tables, table tennis and all your favourite gaming consoles
• 'Help Yourself' Cold Drinks Fridges and massive Snack Walls on every working level!