NOC Manager

Job Description

Rockstar Games is seeking a talented NOC Manager to join their team in Bangalore, India. This is a full-time, in-office position where the NOC Manager will be responsible for the 24x7 network operations of Rockstar's online games, features, and services. The ideal candidate will have a passion for ensuring the availability and optimal performance of the company's network infrastructure.

The NOC Manager will lead a team of monitoring specialists and system administrators, providing hands-on support to IT Operations across enterprise, online, and development environments. They will also be responsible for building, maintaining, and planning monitoring systems and infrastructure for upcoming releases.

Responsibilities:

• Build, train, and mentor a team of monitoring specialists and system administrators.
• Manage 24x7 NOC functions, technical and administrative operations, and tiered-support escalations.
• Oversee incident management, ticketing systems, and communications.
• Foster a continuous improvement environment through automation and optimization.
• Develop and implement strong NOC policies, procedures, and on-call support systems.
• Provide management and technical support for major incidents.
• Generate NOC reports and metrics, including SLA, MTTA, and MTTR.
• Drive Root Cause Analysis on all outages and major operational impact scenarios.
• Continuously improve NOC processes and procedures.

Requirements:

• 8+ years’ experience in System and/or Network Administration.
• 5+ years successful experience building and managing a NOC team or support group.
• Prior Incident Management experience in a leadership role.
• Expertise in alert response, incident, and problem management.
• Strong understanding of monitoring systems and tools (e.g., Grafana, Nagios, Datadog, Prometheus).
• Experience handling major outages and emergency situations.
• Experience and training in ITIL incident management processes.
• Excellent communication and collaboration skills.
• Bachelor’s degree in information technology, Computer Science, or a related field.

The role offers:

• Opportunity to work on world-class entertainment experiences at Rockstar Games.
• Be part of an inclusive, highly-motivated environment.
• Collaborate with talented people in the industry.