Specialist, LDQA (French Speaker)

Job Description

OKX is seeking a Learning & Development | Quality Assurance specialist (LDQA) to join their Global Business Service (GBS) Centre in Budapest. The LDQA specialist will be responsible for designing, developing, and implementing effective training programs and materials for employees. They will also ensure the quality and effectiveness of the training programs through evaluation, assessment, and continuous improvement.

The successful candidate will work closely with department leaders and subject matter experts to identify training needs, design training programs, manage the delivery of training programs and conduct audits of cases performed by operations teams to ensure accuracy, consistency, and adherence to established standards.

What this role involves:

• Developing and maintaining training content and quality nuances for global business services teams.
• Collaborating with internal and external stakeholders for training-need-analysis (TnA) exercise.
• Serving as a point of contact (POC) and trusted partner for internal stakeholders on training progress reports and interventions.
• Introducing and presenting training and development programs using various forms and formats.
• Conducting daily audits based on the group target assignment as per the quality assurance parameters.
• Initiating and leading continuous process improvement by analyzing performance reports.
• Assisting QA manager on assignments or projects to improve the overall service quality.

Requirements:

• Minimum 2-4 years experience in Training or Quality Assurance role preferably in Customer Service/Customer Due Diligence/Fraud Risk/Anti-money Laundering operations.
• Experience with learning management systems (LMS) and e-learning development tools.
• Able to communicate fluently(speaking and writing) in English and French.
• Excellent communication and interpersonal skills.
• Independent and able to multitask.
• Comfortable working in a fast-paced, dynamic environment with changing priorities.