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Principal Customer Success Business Partner

Principal Customer Success Business Partner role at Anaplan in Stockholm.
Anaplan
On-Site
Sweden
Undisclosed salary
Job Description
Anaplan is seeking a Principal Customer Success Business Partner (CSBP) to ensure the successful deployment, user adoption, and ongoing health of their Nordic customers and their Anaplan solutions. The CSBP will act as the customer’s primary point of contact, collaborating with internal teams to drive value and deliver exceptional ROI. Anaplan's customers rank among the who’s who in the Fortune 50, including Coca-Cola, LinkedIn, Adobe, LVMH and Bayer.

Role involves:
  • Customer Success Leadership: Own and manage a portfolio of customers to drive adoption, satisfaction, and retention.
  • Account Strategy & Expansion: Collaborate closely with Sales, Professional Services, and Partner teams to co-create and execute customer account strategies.
  • Business Outcomes & Transformation: Guide customers in aligning Anaplan capabilities with their key business goals.
  • Health Monitoring & Proactive Engagement: Continuously monitor customer engagement, platform utilisation, and business outcomes.
  • Customer Advocacy & Feedback Loop: Act as the voice of the customer internally, advocating for customer needs and feedback.
  • Community Building & Best Practices Sharing: Foster customer engagement by connecting them with the broader Anaplan community, user groups, and industry events.
  • Risk Management & Problem Solving: Partner with internal support teams to resolve platform challenges, maintaining customer trust and confidence.
  • Customer Education & Enablement: Ensure customers are equipped with the knowledge and tools needed to leverage Anaplan effectively.


Requirements:
  • Native Swedish speaker, Finnish speaker desirable
  • Proven experience in customer success management, account management, or client services within a SaaS environment
  • Deep understanding of business processes, planning, and forecasting
  • Strong consultative mindset with the ability to align technical solutions with business needs and objectives
  • Experience in leading customers through digital transformation journeys, focusing on high-impact outcomes
  • Excellent relationship-building skills, with the ability to collaborate across functions and levels of an organisation
  • Strong communication and presentation skills to influence both customer stakeholders and internal teams
  • Experience with planning/modelling software, ideally Anaplan, is a plus


Role offers:
  • Opportunity to work with a leading scenario planning and analysis platform.
  • Chance to impact customer success and drive business transformation.
  • Collaborative environment with internal teams and external partners.
  • Commitment to diversity, equity, inclusion, and belonging.
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Anaplan

Anaplan is a leading scenario planning and analysis platform provider, empowering businesses to optimize decision-making. Serving over 2,400 global companies, including Fortune 50 leaders, Anaplan offers a best-in-class platform that enables customers to outpace their competition. The company fosters a Winning Culture defined by diversity of thought, leadership at all levels, ambitious goal achievement, and celebration of success, supported by principles of strategy, values, and disciplined execution. Anaplan is focused on its customers’ success through innovation.

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