Professional Services Manager (EPM/Enterprise Planning/Integrated Business Planning)

Job Description

Anaplan is seeking a tenacious Professional Services Manager to be based in Singapore. This role is a business-critical position that will lead and scale a diverse team of Anaplan Solution Architects across Asia. The Professional Services Manager will lead a team of experienced and developing Enterprise Performance Management professionals.

Role involves:

• Coaching, developing, enabling, and hiring the Professional Services team.
• Driving successful delivery of Anaplan Solutions on time and budget.
• Relationship management, business development, and capacity management.
• Understanding business processes covering multiple functional areas.
• Attainment and forecast of key metrics.
• Taking complex issues and breaking them down into manageable steps.
• Guiding the team to assess, advise, design, deliver, and support successful Anaplan solutions.
• Collaborating with stakeholders to lead diverse teams.
• Identifying opportunities for customer adoption and expansion.
• Resolving customer escalations promptly and effectively.
• Establishing and maintaining regular cadence calls with stakeholders.
• Actively recruiting new talent.

Requirements:

• Overall more than a decade of experience.
• 5+ years’ experience managing software projects and teams, ideally with cloud applications.
• A customer services orientated background, ideally with Enterprise Performance Management, Software Infrastructure Support and/or Multi-dimensional modeling.
• Experience managing teams in diverse environments.
• Experience with Agile methodology.
• Ability to constantly exceed SLAs, improve processes and challenge the status quo.
• Ability to scope and help team members scope client engagements.
• Strong negotiation skills.
• Strong client management skills with Executive Level communication experience.

Role offers:

• Opportunity to work in a highly visible, fast-growing SaaS cloud company.
• Chance to lead and scale a diverse team of Anaplan Solution Architects.
• Exposure to a Winning Culture that champions diversity and ambitious goals.