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Job Description
Diligent is seeking a Strategy & Ops Manager to collaborate with post-sales leadership teams. This role focuses on building a world-class customer experience across Customer Success, Support, and Professional Services. The Strategy & Ops Manager will shape and execute the post-sales vision, strategy, and operational roadmap to drive gross dollar expansion, retention, and customer satisfaction.
Role involves:
- Defining and executing the post-sales strategy aligned to key business goals.
- Collaborating with cross-functional leaders to improve the customer journey.
- Partnering with GTM teams to run annual and quarterly planning for post-sales functions.
- Driving visibility and accountability around post-sales performance.
- Optimizing tools and processes to enhance internal efficiency and customer outcomes.
- Fostering a high-performing, inclusive team culture.
Requirements:
- 5+ years of experience in a strategic, operations, and/or consulting role.
- Sharp analytical and problem-solving skills.
- Experience with Salesforce and Gainsight.
- Ability to communicate with clarity across stakeholders.
- Strong biz acumen and understanding of SaaS business models.
- Ability to define a vision and see it through to completion.
- Strong desire for collaboration and partnerships.
Diligent offers:
- Flexible work environment.
- Comprehensive health benefits.
- Generous time off policy and wellness programs.
- Hybrid work model.
