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Job Description
Metropolis is seeking a Market Leader to oversee and optimize parking operations across multiple locations. This role demands strategic leadership and market analysis to enhance service delivery and drive revenue growth. The ideal candidate will possess a strong background in parking management, excellent leadership skills, and a deep understanding of customer service excellence.
Responsibilities:
- Create and implement parking management strategies aligned with organizational goals.
- Oversee efficient operations of parking facilities, optimizing capacity and revenue.
- Lead, mentor, and develop a high-performing team.
- Enhance customer satisfaction through initiatives and prompt resolution of complaints.
- Prepare and manage budgets and forecasts.
- Work closely with operations, product, and finance to ensure cohesive strategies.
- Build relationships with vendors, local government, and community organizations.
- Oversee the integration of parking technology solutions.
- Promote safe work practices and ensure compliance with operational documentation.
- Develop and market new business opportunities.
- Conduct timely and constructive performance evaluations.
- Project a positive image of the organization.
Requirements:
- Bachelor’s degree in Business Administration, Transportation Management, or a related field; Master’s degree preferred.
- 7+ years of experience in parking management or related fields, with at least 3 years in a leadership role.
- Proven track record of driving operational efficiency and revenue growth.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficient in financial management and budget preparation.
- Knowledge of parking technology and systems.
- Customer-focused mindset with a passion for service excellence.
- Ability to work in a fast-paced, dynamic environment.
- Strong leadership and team-building capabilities.
