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Job Description
Metropolis is seeking a Market Leader to oversee and optimize parking operations across multiple locations in Denver, Colorado. This role demands strategic leadership, market analysis, and the ability to enhance service delivery while driving revenue growth. The ideal candidate will possess a strong background in parking management, excellent leadership skills, and a deep understanding of customer service excellence.

Responsibilities include:
  • Creating and implementing parking management strategies aligned with organizational goals.
  • Overseeing efficient operations of parking facilities, including valet and self-parking.
  • Leading, mentoring, and developing a high-performing team.
  • Enhancing customer satisfaction through initiatives and prompt resolution of complaints.
  • Preparing and managing budgets and forecasts.
  • Building relationships with vendors, local government, and community organizations.
  • Overseeing the integration of parking technology solutions.
  • Promoting safe work practices and ensuring compliance with operational documentation.
  • Developing and marketing new business opportunities.

Requirements:
  • Bachelor’s degree in Business Administration, Transportation Management, or a related field; Master’s degree preferred.
  • 7+ years of experience in parking management or related fields, with at least 3 years in a leadership role.
  • Proven track record of driving operational efficiency and revenue growth.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in financial management and budget preparation.
  • Knowledge of parking technology and systems.
  • Customer-focused mindset with a passion for service excellence.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong leadership and team-building capabilities.

Metropolis offers:
  • A competitive base salary ranging from $140,000.00 to $150,000.00 annually.
  • Access to healthcare benefits.
  • A 401(k) plan.
  • Short-term and long-term disability coverage.
  • Basic life insurance.
  • Bonus plans.
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