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Customer Account Manager

Customer Account Manager role at Podium in Guatemala.
Podium
On-Site
Guatemala
USD 15,757
GTQ 10,100 per month
Job Description
Podium is seeking a Customer Account Manager to own the success and health of a segment of Podium’s small business customers. The Customer Account Manager will develop strategies to increase engagement and delight customers while mitigating churn. They will partner with customers throughout their Podium journey, ensuring they get the most out of Podium’s Interaction Management platform and deliver their business goals. The role involves ensuring customer satisfaction, managing product adoption, handling renewals, and accelerating value for customers.

What this role involves:
  • Serving as the primary post-sales point of contact for small business customers.
  • Driving adoption and utilization of Podium products.
  • Identifying opportunities for upselling and cross-selling.
  • Securing renewals and driving customer retention.
  • Developing a deep understanding of customer business objectives.
  • Conducting regular check-ins to assess customer satisfaction.
  • Acting as the primary point of contact for customer inquiries and escalations.
  • Relaying customer feedback to product and engineering teams.

Requirements:
  • 2-5 years in a customer-facing role (Customer Success, Account Manager, etc.).
  • Fluent in written and spoken English.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and analytical abilities.
  • Technically adept and able to grasp complex software concepts.
  • Empathetic and customer-centric mindset.
  • Results-driven with a focus on customer satisfaction and retention.
  • Collaborative team player.
  • Available to work onsite at our Guatemala office (anticipated in Jan/Feb 2025)

Podium offers:
  • Office located in Zone 10, Edificio Interamericas
  • Bono 14 and Christmas bonus
  • 13 paid holidays throughout the year
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Podium

Podium is a technology company providing a comprehensive platform powered by AI. It focuses on lead conversion and customer communication solutions for local businesses. Podium's platform aims to help these businesses acquire more leads and increase revenue. It has received industry recognition, including mentions in Forbes' lists such as Next Billion Dollar Startups and Cloud 100, as well as the Inc. 5000 and Fast Company’s World’s Most Innovative Companies.. The company emphasizes a culture of talent development and operates based on defined principles.

All Jobs at Podium (53)