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Enterprise Product Support Specialist

Enterprise Product Support Specialist at Podium, Lehi, Utah.
Podium
On-Site
United States
USD 60,000
Job Description
Podium is seeking an Enterprise Product Support Specialist to join their Technical Support Team. This role focuses on providing world-class troubleshooting and instruction to strategic accounts, enhancing the customer experience through technical aptitude and empathy. The specialist will serve as a crucial link between the Enterprise Customer Success and Support teams, triaging issues and identifying trends to improve customer business operations and value derived from Podium's tools.

What this role involves:
  • Answering questions, troubleshooting, and resolving issues for large customers via various channels.
  • Leveraging customer context to provide personalized service.
  • Drafting and adhering to technical documentation for Enterprise accounts.
  • Developing relationships with customer management and operations teams.
  • Proactively surfacing customer risks and opportunities.
  • Providing customer feedback to inform product decisions.
  • Developing expertise in Podium’s products.
  • Engaging in ad hoc project work.
  • Developing innovative solutions to drive efficiency.
  • Contributing to Podium’s culture and progress.

Requirements:
  • 2-3 years of experience in customer-facing roles, preferably in a SaaS business.
  • Basic understanding of SQL and experience with Public APIs or SaaS integration.
  • Basic understanding of logging tools like Kibana, Datadog, or Elastic Search.
  • Understanding of HTML, CSS, and some JavaScript.
  • Effective communication skills.
  • Problem-solving and influence skills.
  • Founder mentality.
  • Documentation skills.
  • Comfortable working with large language models (LLMs).

Podium offers:
  • Competitive PTO accrual
  • Great medical, dental, vision benefits
  • A stellar onsite gym with local professional coaches
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Bi-Weekly free lunch
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Podium

Podium is a technology company providing a comprehensive platform powered by AI. It focuses on lead conversion and customer communication solutions for local businesses. Podium's platform aims to help these businesses acquire more leads and increase revenue. It has received industry recognition, including mentions in Forbes' lists such as Next Billion Dollar Startups and Cloud 100, as well as the Inc. 5000 and Fast Company’s World’s Most Innovative Companies.. The company emphasizes a culture of talent development and operates based on defined principles.

All Jobs at Podium (53)