Onboarding Manager

Job Description

Podium is seeking an Onboarding Manager to join their team in Lehi, Utah. This role is crucial for the successful initial implementation and onboarding of new customer accounts, with a focus on AI agents. The Onboarding Manager will be responsible for organizing and managing account connections, integration fulfillment, and conducting tailored team trainings for all locations within an account. They will also play a key role in resolving customer issues and monitoring customer usage to ensure successful implementation.

The ideal candidate will have 1-2 years of experience in a customer onboarding or implementation role, preferably in SaaS, and possess exceptional written and communication skills. They should be a self-starter with excellent problem-solving abilities and an interest in working with AI agents.

Responsibilities:

• Primary contact during the first 30 days of the new customer experience
• Manage potential escalations within the first 30 days
• Coordinate all account connections (product and integration related)
• Ensure product adoption through various outreach methods and health scoring of accounts
• Implement and configure AI agents
• Ensure effective hand-off to CSM’s after the onboarding period is over
• Conduct full-team trainings for all locations in every account covering best practices
• Coordinate and respond to client issues
• Build new processes and work with different departments to create a smooth implementation experience

Requirements:

• 1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
• A bachelor's degree in business or similar field
• Exceptional written and communication skills
• Experience communicating directly with clients
• Proven track record of managing multiple concurrent projects with varying complexity levels
• Excellent problem-solving skills
• Self-starter with prior experience navigating complex customer environments
• Ability to sort through large volumes of data and drive insights and results
• Interest in further understanding and working with AI agents

Podium offers:

• Compensation: $55,000 + 10% variable ($60,500 OTE)
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees