Medical Support Associate, DE (Remote)

Eucalyptus is seeking a Medical Support Associate to join their team in Germany. This role is crucial in delivering exceptional healthcare experiences to patients in Germany. The Medical Support Associate will be responsible for triaging medical inquiries, managing medication side effects, and providing support to patients throughout their treatment journey. They will also contribute to building systems that improve over time, aligning with Eucalyptus's ambition to create a more convenient, personalized, and comprehensive healthcare experience.

What this role involves:

• Triaging medical inquiries efficiently.
• Providing medical advice to patients via email and phone.
• Responding to patients experiencing side effects.
• Proactively engaging with patients during treatment.
• Creating educational content for patients.
• Collaborating with clinical and medical support specialists.

Requirements:

• Qualified health professional (nurse or pharmacist) with 4-5+ years of experience.
• Fluency in German and English.
• Clear communication skills.
• Experienced decision-maker.
• Ability to remain calm in stressful situations.
• Trustworthy and empathetic.

Eucalyptus offers:

• Opportunities to make a real impact quickly.
• Support for career acceleration.
• A passionate and driven work environment.
• €50 wellness benefit monthly.
• Branded merchandise.
• Regular team events and dinners.
• 25 days of holiday + bank holidays.
• Hybrid working (2 days in office per week) in Berlin.