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Job Description
Eucalyptus is seeking a passionate and patient-focused Telemedicine Nurse to join their growing team in Germany. Eucalyptus is dedicated to improving global health through innovative weight management programs and is expanding its reach in the German market. The Telemedicine Nurse will play a crucial role in delivering exceptional, personalized healthcare experiences to patients in Germany.
The role involves both reactive and proactive elements, requiring the nurse to triage medical inquiries, manage medication side effects, and provide reassurance and support to patients throughout their treatment journey. The nurse will also contribute to building systems that improve over time, aligning with Eucalyptus's ambition to create a more convenient, personalized, and comprehensive healthcare experience.
This is an opportunity to step away from traditional hospital settings and embrace a role that encourages autonomy and growth, allowing the nurse to learn about various aspects of the business and contribute to shaping the future of healthcare in Europe.
Responsibilities:
- Triage medical enquiries efficiently to ensure excellent patient safety and care is received
- Provide outstanding medical advice to Juniper patients (by email and phone)
- Respond to patients experiencing side effects and/or symptoms related or unrelated to their medication
- Proactively engaging with patients throughout their treatment journey
- Create educational content to provide our patients with personalised and consistently high quality standard of care (i.e. clinical instructions, booklets & educational articles)
- Work closely with a team of clinical and medical support specialists to assist in building processes and systems that get better over time
Requirements:
- Qualified health professional - you are a qualified nurse or pharmacist with 4-5+ years experience.
- Completed professional training as a registered nurse, geriatric nurse or health and nurse specialist
- Bi-lingual: Communicate fluently in German and English (bonus - if you’re proficient in other European languages)
- Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
- Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you
- Cool head - you have experience triaging patients (either in a hospital, clinic or community pharmacy) and always keep a cool head
- Trust - patients trust you implicitly because of your experience, your confidence and your manner
- Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!
Eucalyptus offers:
- 50€ wellness benefit monthly
- Branded merch
- Regular team events and dinners
- 25 days holiday + bank holidays
- Hybrid working (2 days in office per week) in Berlin (Ahoy Berlin)
