Senior Network Support Engineer - Federal

Job Description

• Providing advanced technical expertise and leadership in solving complex customer issues.
• Creating and delivering technical documentation, training materials, and knowledge content.
• Partnering with Engineering and Product teams to address product issues and influence roadmap decisions.
• Guiding and mentoring junior engineers.
• Utilizing software skills to configure, troubleshoot, or automate product workflows.
• Driving serviceability, usability, and product improvement efforts.
• Representing the support function in cross-functional meetings and customer engagements.
• Contributing to digital transformation through scripts, automation tools, and reusable assets.
• Promoting a culture of collaboration, innovation, and technical excellence.

• A standout "customer first" attitude.
• Bachelor's degree in Computer Science, Electrical Engineering, or a related field (or equivalent experience).
• 5–8+ years of experience in a technical support, engineering, or related customer-facing role.
• Expert-level certifications (e.g., CCIE) or equivalent advanced technical credentials preferred.
• Expertise in one or more technical domains and broad knowledge across networking technologies.
• Proficiency in automation, programmability, orchestration, virtualization, and/or security.
• Ability to read and apply industry standards, RFCs, and architectural documents.
• Experience mentoring team members and driving team goals into actionable initiatives.
• Ability to influence product development through trends analysis and cross-functional collaboration.

• Opportunity to work on a Digital Experience Assurance platform.
• A highly variable job with diverse responsibilities.
• Collaboration with Engineering and Product teams.
• Mentoring opportunities.
• Participation in digital transformation initiatives.