ThousandEyes - Scale Specialist (APJC)

Job Description

Cisco is seeking a Global Scale Specialist for their ThousandEyes Digital Experience Assurance platform. This role is focused on driving adoption and ensuring the success of ThousandEyes' highest volume customer segment through technology, team-building, and data-driven programs. The Global Scale Specialist will be responsible for a majority of the customer lifecycle, including implementation, customer enablement, escalation management, and account planning.

Role involves:

• Ensuring success of the customer journey through adoption and health scores.
• Communicating objectives and ensuring timely delivery of solutions.
• Providing regular reporting on customer health and utilization.
• Delivering consistent customer engagement via manual and automated touchpoints.
• Developing long-term relationships with ThousandEyes customers.
• Serving as a trusted advisor for partners and operational teams.
• Forecasting and tracking key account metrics.
• Assisting with customer renewals.
• Helping with high severity requests or issue escalations.

Requirements:

• A 'customer first' attitude.
• Outstanding communication and problem-solving skills.
• Excellent listening, negotiation, and presentation skills.
• Proven background in lead generation and prospecting.
• At least 3 years of professional experience in account management or similar.
• Proficiency with CRM tools (Salesforce, Gainsight, etc.).
• Data-driven and strong analytical background.
• Highly organized with outstanding follow-up skills.
• Technically adept with an understanding of software and how businesses use it.
• Passion for cloud technologies.
• Experience in creating and delivering presentations.
• Bachelor's degree preferred or equivalent experience in SaaS and Cloud technologies.
• Previous SaaS experience.