Customer Escalation Engineer

Jumio is seeking a Senior Customer Escalation Engineer to join their Global Product Support team. This role is crucial for supporting Jumio's enterprise customers by handling escalations and proposing solutions. The ideal candidate will be a subject matter expert on Jumio’s solutions, working closely with customers and internal stakeholders.

Responsibilities:

• Handling customer escalations and proposing solutions.
• Supporting Customer Success, Engineering, Product, Sales, and Account Management teams.
• Analyzing and troubleshooting problems experienced by Jumio customers.
• Managing technical issues and escalations to completion.
• Performing technical certifications of customer integrations before launch.
• Contributing to Jumio’s internal and external Knowledge Base.

Requirements:

• 3+ years of experience in a customer-facing Technical Support, Technical Account Management, or Customer Success role.
• Excellent technical communication and troubleshooting skills.
• Knowledge of Web and mobile technologies.
• Ability to multi-task and work in a fast-paced environment.
• Team player with a vested interest in continuous personal development.

The role offers:

• Opportunity to work in a multicultural and geographically diverse organization.
• Chance to contribute to a leading company in online identity verification.