Contractor Success Manager

Upgrade is seeking a Contractor Success Manager to play a vital role in building its sales team in North America. Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers.

The Contractor Success Manager will be responsible for the overall productivity and revenue generation of an assigned portfolio of Upgrade's partners. He/She will be tasked with growing merchant and contractor partners to advance their business and help them achieve their goals.

What this role involves:

• Ensuring new contractor partners are introduced to and actively leverage Upgrade's solutions at every opportunity.
• Working with newly signed partners in a proactive manner to ensure adoption happens rapidly.
• Driving increased consumer loan volume within an assigned contractor portfolio by growing use of Upgrade's solutions with both established and underperforming merchants.
• Conducting initial merchant orientation, ongoing training of all relevant merchant personnel, quarterly/yearly business reviews and creative sales initiatives to drive growth.
• Recognizing trends to proactively engage in meaningful conversations with contractors to prevent merchant churn within Upgrade's program.
• Providing timely support to assigned contractors to develop loyalty and ensure a great customer experience.

What we look for:

• BA/BS degree preferred or equivalent experience in similar role
• 2+ years sales and/or relationship management experience; preferably in channel sales
• Proven track record of success in a quota bearing position
• Proficiency with Salesforce.com
• Ability to identify problems and provide compelling solutions to a variety of contractors
• Ability to develop professional relationships over the telephone and email
• Availability to work outside of normal hours and interact with contractors when assistance is needed to close a deal

What Upgrade offers:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Competitive 401(k) and RRSP program
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives