Project Manager, Operations

Upgrade is seeking a Project Manager to support Call Center Operations in their Phoenix office. The Project Manager will take ownership of projects and initiatives, managing business requirements, timing, risks, and milestones. The ideal candidate will be a self-starter who thrives in a fast-paced environment and enjoys collaborating with multiple teams. Upgrade has been recognized as a top company to work for, offering an energizing and inclusive culture.

What this role involves:

• Leading and attending meetings to monitor, troubleshoot, and communicate progress.
• Synthesizing complex processes into clear and executable project components.
• Ensuring projects remain on schedule using excellent organizational and time management skills.
• Communicating project updates and issues to stakeholders.
• Updating the company's knowledge base system and policies.

Requirements:

• 2+ years of project management experience.
• Jira experience.
• Google Suite proficiency.
• Experience in a startup, fintech, or fin-serv call center environment.
• Ability to adapt to project management methodologies.
• Strong organizational skills.
• Flexible, positive, and solutions-oriented mindset.
• Excellent interpersonal and communication skills.
• Self-starter with the ability to thrive in a fast-paced environment.
• Proficiency in agile project management.

What Upgrade offers:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental, and vision insurance
• Flexible PTO
• Competitive 401(k) and RRSP program
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiative