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Job Description
Flipdish is seeking a Customer Onboarding Specialist to join their expanding team in Karachi. This role is crucial for ensuring a seamless client onboarding experience. The ideal candidate will be responsible for setting up and configuring clients efficiently, contributing to the company's mission of empowering independent restaurant owners with technology.
About Flipdish:
Flipdish is an Irish unicorn valued at over $1 billion, dedicated to serving independent restaurants with cutting-edge technology. The company prides itself on understanding its customers' needs and providing them with the tools to compete with larger chains.
Role Involves:
- Managing the full client onboarding process, including system setup.
- Overseeing onboarding projects, meeting deadlines, and maintaining CRM records.
- Customizing Flipdish products for unique customer needs.
- Serving as the primary contact for customer-facing onboarding and issue resolution.
- Advising customers on effective product use and increasing their lifetime value.
Requirements:
- 2+ years of experience in client-facing roles.
- A focus on delivering great customer experiences.
- Strong organizational and problem-solving skills.
- Technical troubleshooting proficiency.
- Excellent communication skills.
Role Offers:
- Opportunity to join a rapidly growing, innovative company.
- A supportive and collaborative work environment.
- A chance to make a significant impact on the restaurant tech industry.
