Team Lead, Customer Due Diligence

Job Description

Adyen is seeking a Team Lead for Customer Due Diligence (CDD) to join their Singapore-based team. Adyen is the financial technology platform of choice for leading companies like Meta, Uber, H&M, and Microsoft.This role involves leading a team responsible for onboarding and risk assessments of new and existing clients, ensuring compliance, and handling escalations. The Team Lead will drive process improvements, provide insights, and evaluate existing procedures to optimize merchant onboarding processes. They will also advise Commercial and Product teams to increase customer satisfaction and improve automation rates.Responsibilities:

• Lead a team responsible for the onboarding and risk assessments of new and existing clients; ensuring compliance and handling escalations / frictions efficiently and effectively
• Risk assessments towards onboarding of clients - both new and existing clients who wish to expand with Adyen in accordance with regulations and internal KYC procedures
• Lead and drive process improvements, provide insights and guidance towards these initiatives
• Evaluate existing procedures and processes developed internally, challenging the efficacy of the processes to optimize end-to-end our merchant’s onboarding processes
• Provide advice and assistance to Commercial and Product teams, with the end goal of increasing customer satisfaction and improving our automation rates respectively
• Ensuring continuous team growth and competence improvements.

Requirements:

• 3-5 years of formal people management experience in the risk, operations, or compliance industry
• Firm understanding of AML, KYC, PCI, Scheme rules, and internal controls
• Detail-oriented, organized, and able to multitask effectively
• People-oriented with experience growing individual contributors
• Ability to work independently and collaborate effectively
• Initiative, ownership, and commitment to challenging the status quo
• Self-starter who thrives in a fast-paced environment
• Strong analytical and stakeholder management skills
• Data-driven with the ability to use data to drive changes and decision-making
• Strategic thinker with excellent written and verbal communication skills
• English fluency required; Asian languages (Japanese, Mandarin) a plus

Adyen offers:

• An environment with opportunities for people to succeed
• Culture and support to ensure employees own their careers
• Opportunity to tackle unique technical challenges at scale
• Innovative and ethical solutions that help businesses achieve their ambitions faster