Support, Learning & Development Team Lead

Job Description

Adyen is seeking a Support, Learning & Development Team Lead to guide a high-impact team and drive the global learning strategy for the Support team. Adyen is a financial technology platform that provides payments, data, and financial products in a single solution. This role is based in Amsterdam and requires in-person collaboration. The Team Lead will be responsible for:

• Building and nurturing an engaged, high-performing L&D team.
• Defining and executing a global L&D strategy focused on onboarding, upskilling, and continuous learning.
• Establishing KPIs and metrics to measure the impact of L&D initiatives.
• Designing and scaling onboarding programs.
• Developing and implementing upskilling and reskilling programs.
• Owning the knowledge management strategy.
• Supporting change management efforts.
• Partnering cross-functionally with key stakeholders.

The ideal candidate will have:

• 5+ years of L&D experience, including 3+ years leading learning teams.
• Mastery of learning-related skills (needs analysis, curriculum development, instructional design, etc.).
• Strategic thinking and prioritization skills.
• Data-backed problem-solving experience.
• Strong relationship-building and influencing skills.

Adyen offers:

• An environment with opportunities for people to succeed.
• A culture and support to ensure employees own their careers.
• Innovative and ethical solutions.