Senior Product Manager

Job Description

Dialpad is seeking a Senior Product Manager to lead their Omnichannel solution. This role involves owning the roadmap, gathering requirements, prioritizing tasks, and executing the end-to-end Omnichannel solution for various channels such as web chat, SMS, WhatsApp, email, messaging, and social media. The Senior Product Manager will collaborate with AI, analytics, CCaaS, and UCaaS product managers to enhance AI adoption, automation, and usage across Omnichannel customers and users.Responsibilities include unifying the experience across all channels, driving AI automation and analysis, working with customers and internal teams to capture requirements, partnering with design and engineering, prioritizing requirements, and overseeing implementation and product launches.What this role involves:

• Owning the roadmap for Omnichannel products.
• Unifying the experience across all channels.
• Driving AI automation and analysis.
• Capturing the latest requirements.
• Partnering with Design and Engineering.
• Prioritizing requirements.
• Following up on implementation.

Requirements:

• Bachelor's degree in a relevant field.
• 8+ years in product management.
• Experience with AI technologies.
• 5+ years of experience in enterprise-level business solutions.
• Experience with Omnichannel contact centers.
• Experience with communication channels.
• Experience with Omnichannel Analytics.
• Experience with CRM systems.
• Expertise in SaaS environment.

What Dialpad offers:

• Competitive benefits and perks.
• Robust training program.
• Inclusive and vibrant office environment.
• Exceptional culture.