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Technical Account Manager
Technical Account Manager role at Dialpad in Amsterdam.
Undisclosed salary
Job Description
Dialpad is seeking a Technical Account Manager (TAM) to support its largest and most complex users. In this role, the TAM will work cross-functionally to offer customized, strategic consultations and proactively identify opportunity areas. The TAM will help businesses deliver more value to their customers, optimize technical operations, and accelerate global growth with Dialpad. This position reports to the Director of Advanced Support Services and is based in Amsterdam, Netherlands.
The role involves:
- Providing a gold standard experience to assigned accounts’ key stakeholders.
- Working with the wider Operations team to provide current state, resources, and knowledge.
- Fostering long-term user relationships that grow loyalty to Dialpad products.
- Working cross-functionally to provide and implement operational solutions.
- Contributing to enhancing support offerings and developing user-facing content.
- Acting as a trusted advisor, ensuring alignment with customer priorities and Dialpad’s objectives.
- Maintaining strategic relationships across client business units to drive service excellence.
- Serving as a subject matter expert in Dialpad solutions deployed at client sites.
- Facilitating the resolution of critical issues and escalations.
- Leading user-facing meetings both in person (if requested) and through video.
- Collaborating on the continued design of this support offering.
- Creating user-facing content for long-term solutions.
Requirements:
- 5+ years of experience in enterprise-level client-facing work.
- Strong product sense and energized by the challenge of solving difficult user-related problems.
- Strong written and verbal communication skills.
- Ability to lead complex integration conversations in a highly consultative and proactive manner.
- Familiarity with APIs and the ability to explain API concepts.
- Familiarity with SQL and comfort in building basic queries.
- Strong technical troubleshooting skills and experience interfacing with technical teams.
- Adept client relationship management skills.
- Ability to engage in business-level and technical conversations at multiple levels of the organization.
- Ability to work with minimal guidance or supervision in a time-critical environment.
- Ability to be flexible and quickly adapt to changing business needs and processes.
- Strong ability to use facts and data to influence decisions to prioritize and make appropriate decisions.
- Ability to source information when it does not exist.
- Fluent in English and Dutch; proficiency in French or German is a plus.
Dialpad offers:
- Competitive benefits and perks.
- A robust training program.
- A vibrant and inclusive office environment.
- A culture recognized as a Great Place to Work.
