Onboarding Team Leader

Job Description

• Leading, coaching, and developing a team of Onboarding KYC Executives.
• Ensuring adherence to KYC compliance and keeping up to date with regulatory changes.
• Tracking and managing team productivity to meet SLAs and onboarding targets.
• Providing ongoing coaching and training on KYC best practices.
• Acting as the key liaison between Onboarding, Risk, Compliance, and Sales teams.
• Planning and scheduling resources to ensure adequate coverage based on business demand.
• Identifying and implementing process enhancements to improve efficiency and client experience.

• ICA Qualification in AML/KYC or equivalent work experience.
• Experience of leading teams in running first line operations.
• Solid knowledge in AML/KYC - customer and enhanced due diligence, sanctions, PEP, Adverse media and Financial Crime related screening.
• Experience in managing bespoke high net worth relationships.
• Experience of utilising and optimising Salesforce to support managing a team.
• Significant experience of case management and handling customer queries/complaints.
• Confident in KYC/AML experience, approving applications and screening tools.

• Hybrid working (at least 1 day a week in the London office).
• Competitive bonus scheme.
• Flexible benefits budget.
• Salary sacrifice options.
• Around the World scheme (3 months work from anywhere).
• Mental wellbeing support.
• £1,000 personal development budget.
• Private health care.
• Medical cash plan.
• Life insurance and Income Protection.
• Matched pension contributions up to 5%.
• 25 days holiday plus bank holidays, well-being days and volunteering days.
• Enhanced Parental Leave.