Field Implementation Consultant (Deutschsprachig, Berlin, m/w/d) at Lightspeed Commerce

Lightspeed is looking for a Field Implementation Consultant to join their team in Berlin. The consultant will be responsible for the installation, technical support, and on-site support of Lightspeed's Point-of-Sale products in the gastronomy and hotel industry. He/she will play a crucial role in the smooth introduction of the products whilst supporting strategic customers in their optimal usage.

The role involves:

• Traveling to customers to support them with hardware installation and technical questions.
• Organizing and conducting training sessions for business owners, management teams, and employees on using the POS system.
• Assisting customers with the setup and integration of systems on-site.
• Installing and troubleshooting network devices, including routers and WLAN access points.
• Documenting installation processes, network information, and technical details of customers.
• Reporting on the progress of installations to the Team Lead and installations coordinator.
• Ensuring that all necessary hardware components are available before the customer appointment.
• Planning assignments efficiently in collaboration with the installations coordinator.
• Exchanging directly with the development team on current and ongoing product and customer concerns.
• Representing Lightspeed and the company to new and existing customers.
• Using proven troubleshooting techniques to quickly identify technical challenges of customers and offer suitable solutions.
• Working closely with other team members from the Launch & Professional Services areas to ensure the best possible customer service.

Requirements:

• Experience in the gastronomy or hotel industry (e.g., restaurants, hotels) and enjoy providing optimal support to customers.
• Technical understanding and the ability to quickly analyze and solve problems.
• Experience in managing multiple customer projects in various phases of implementation.
• Ability to work in a team and collaborate with the Field Sales Team to provide customers with a smooth onboarding experience.
• Independent, organized, and motivated way of working.
• Fluent German and English skills.

Lightspeed offers:

• Flexible working arrangements.
• Career opportunities in a growing company.
• A dynamic team with a real impact.
• Lightspeed stock program.
• Health & Wellness bonus.
• Mental Health Support.
• Work from Anywhere option.
• LinkedIn Learning access.
• Public transportation support.
• Snacks & team events.