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Onboarding Consultant im Außendienst (Deutschsprachig, Berlin, m/w/d)

Field Implementation Consultant for Point-of-Sale products in Berlin.
Lightspeed Commerce
On-Site
Germany
Undisclosed salary
Job Description

Lightspeed is seeking a Field Implementation Consultant to join their team in Berlin. This role involves installing, providing technical support, and offering on-site assistance for Lightspeed's Point-of-Sale products within the gastronomy and hospitality sectors. The consultant will play a crucial role in ensuring the smooth implementation of products, supporting strategic clients in optimizing their usage, and representing Lightspeed in Germany.

The role involves optimizing processes to ensure the best possible customer experience. The success of Lightspeed's customers is paramount.

Role Involves:

  • Traveling to customer locations to assist with hardware installation and provide technical support.
  • Organizing and conducting training sessions for business owners, management teams, and employees on using the POS system.
  • Assisting customers with the setup and integration of systems on-site.
  • Installing and troubleshooting network devices, including routers and WLAN access points.
  • Documenting installation processes, network information, and technical details.
  • Reporting installation progress to the Team Lead and Installation Coordinator.
  • Ensuring all necessary hardware components are available before customer appointments.
  • Planning deployments efficiently in collaboration with the Installation Coordinator.
  • Communicating directly with the development team regarding current product and customer concerns.
  • Representing Lightspeed to new and existing customers.
  • Using proven troubleshooting techniques to quickly identify and offer solutions to customers' technical challenges.
  • Collaborating with team members from Launch & Professional Services to ensure the best possible customer service.

Requirements:

  • Experience in the gastronomy or hospitality industry.
  • Technical understanding and problem-solving skills.
  • Experience managing multiple customer projects in various implementation phases.
  • Team player with the ability to collaborate with the Field Sales Team.
  • Self-motivated, organized, and independent work style.
  • Fluency in German and English.
  • Interest in new technologies (advantageous).
  • Experience with technical or hardware installation and support (advantageous).
  • Basic knowledge of network technology (advantageous).
  • Experience with POS systems, SaaS products, and software solutions (advantageous).

Lightspeed offers:

  • Flexible working arrangements.
  • Career opportunities within a growing company.
  • A dynamic team environment.
  • Lightspeed stock program.
  • Health & Wellness Bonus (up to 400 EUR per year).
  • Mental Health Support via the Modern Health App.
  • LinkedIn Learning access.
  • Public transport subsidy in Berlin.
  • Snacks & team events at the Berlin office.
Apply Manually

Lightspeed Commerce

Lightspeed Commerce is a one-stop commerce platform powering businesses worldwide. Founded in Montreal in 2005, Lightspeed provides cloud-based solutions that unify online and physical operations, multichannel sales, and global payments. Serving retail, hospitality, and golf businesses in over 100 countries, Lightspeed's platform facilitates seamless expansion, financial solutions, and connection to supplier networks. Committed to innovation and exceptional customer experiences, Lightspeed simplifies and scales merchants' operations through its comprehensive commerce solutions. With teams across North America, Europe, and Asia Pacific, Lightspeed trades on the NYSE and TSX.

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