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Field Implementation Consultant (Deutschsprachig, München, m/w/d) at Lightspeed Commerce

Field Implementation Consultant for POS products in hospitality sector.
On-Site
Germany
Undisclosed salary

Lightspeed is seeking a Field Implementation Consultant to join their team in Munich. This individual will be responsible for the installation, technical support, and on-site assistance of Lightspeed's Point-of-Sale products in the gastronomy and hospitality industry, serving restaurants, hotels, and bars. The consultant will play a crucial role in ensuring the smooth implementation of products, supporting strategic clients in their optimal use, and representing Lightspeed in Germany. They will leverage their industry knowledge to showcase the product effectively and expand the customer base through excellent service. Additionally, they will undertake projects to optimize and further develop processes to ensure the best possible customer experience.

Role Involves:

  • Providing on-site support to clients, assisting with hardware installation, and addressing technical questions.
  • Organizing and conducting training sessions for business owners, management teams, and employees on using the POS system.
  • Assisting clients with the setup and integration of systems on-site.
  • Installing and troubleshooting network devices, including routers and WLAN access points.
  • Capturing and documenting installation processes, network information, and technical details of clients.
  • Reporting on the progress of installations to the Team Lead and Installation Coordinator.
  • Ensuring all necessary hardware components are available before customer appointments.
  • Planning deployments efficiently in cooperation with the Installation Coordinator.
  • Exchanging directly with Lightspeed's development team on current and ongoing product and customer concerns.
  • Representing Lightspeed to new and existing customers.
  • Utilizing troubleshooting techniques to quickly identify technical challenges and provide solutions.
  • Collaborating closely with team members from Launch & Professional Services to ensure the best possible customer service.

Requirements:

  • Experience in the gastronomy or hospitality industry and enthusiasm for providing optimal customer support.
  • Technical understanding and the ability to analyze and solve problems quickly.
  • Experience in managing multiple customer projects in various phases of implementation.
  • Team skills and ability to collaborate with the Field Sales Team to provide customers with a smooth onboarding experience.
  • Independent, organized, and motivated way of working.
  • Fluent German and English skills.

Lightspeed offers:

  • Flexible working arrangements, allowing employees to shape their work in a way that suits them best.
  • Career opportunities within a growing company with development possibilities.
  • A dynamic team environment.
  • Lightspeed Stock Program.
  • Health & Wellness Bonus up to EUR 400 per year.
  • Mental Health Support through the Modern Health App.
  • Work from Anywhere option for up to 60 days a year.
  • LinkedIn Learning access for professional development.
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Lightspeed Commerce

Lightspeed Commerce is a one-stop commerce platform empowering businesses worldwide. It offers cloud-based solutions that unify online and physical operations, multichannel sales, global payments, and financial solutions. Serving retail, hospitality, and golf industries across 100+ countries, Lightspeed helps merchants innovate, simplify processes, scale operations, and deliver exceptional customer experiences. Founded in Montreal in 2005, Lightspeed is dual-listed on the NYSE and TSX, with teams across North America, Europe, and Asia Pacific. The company builds communities through commerce, fostering an inclusive workplace.