Clash
of Jobs
Browse All Jobs
Job Description
Carta is seeking a Delivery Operations Analyst to join their GTM Operations Department. This role is based in Rio de Janeiro. The Operations Analyst will be responsible for owning and driving tasks that overall benefit the delivery organization. Their primary objective is to assist the teams they partner with to leverage process improvement, analytical excellence, and tools implementation to better drive a more efficient cost-to-serve model.
The role involves:
- Managing the flow of a workplace and optimization of day-to-day activities.
- Analyzing business operations and identifying customer needs.
- Maintaining a high attention to detail and strong quantitative analysis.
- Juggling multiple competing priorities across a variety of audiences.
Requirements:
- Analytical Excellence and ability to track and analyze reports and data queries.
- Ability to identify customer needs and align processes with the customer journey.
- Experience developing operational improvement plans informed by data.
- Skills with the use of Google Drive Suite, such as Word and Excel.
- Strong quantitative and analytical skills to address specific data requests.
- Experience with advanced computer systems and BI analytics systems, such as Looker, Salesforce, HTML.
- Ability to tell the story of the customer journey through business acumen.
- Ability to manage quality, costs, and efficiency.
- Proficiency in reengineering and streamlining processes.
- Experience in training Client Services operations staff.
- Problem-solving skills.
- English Fluency.
Carta offers:
- Opportunity to drive process improvement.
- Opportunity to implement tools for better efficiency.
- A chance to work with a collaborative team.
.png?1745526800)