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Senior SaaS Systems Administrator at Lightspeed Commerce

Senior SaaS Systems Administrator to manage Lightspeed's IT platforms.
Remote
Hybrid
On-Site
New Zealand
Undisclosed salary

Lightspeed is seeking a Senior SaaS Systems Administrator to join their global SaaS Systems Administration team in Auckland. The ideal candidate will drive the adoption of the latest IT and SaaS technologies, supporting the organisation's growth. This role involves collaborating with other SaaS Systems Administrators for the end-to-end management and execution of Lightspeed's IT platforms, third-party systems, and security needs, while also closely working with stakeholders to design and implement solutions.

What this role involves:

  • Providing technical support for complex issues.
  • Maintaining and improving Lightspeed’s core IT and SAAS services.
  • Collaborating with IT team members to solve complex issues and lead IT projects.
  • Partnering with stakeholders to define strategic needs and architect solutions.
  • Automating processes using a low-code/no-code platform (Workato).
  • Integrating and automating SaaS via API.
  • Configuring SAML applications.
  • Implementing and maintaining effective security systems.
  • Developing audit-proof systems and records.
  • Supporting the evaluation and implementation of new enterprise technologies.
  • Monitoring system alerts, logs, and performance indicators.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of hands-on experience in Service Desk technology and ITIL/ITSM.
  • Experience with Google Workspace, JAMF Mobile Device Management (MDM), OneLogin Identity and Access Management (IAM), and helpdesk ticketing systems.
  • Experience supporting large environments of Macbooks and Windows users.
  • Strong knowledge of networking principles and protocols.
  • Experience in designing and implementing robust enterprise environments.
  • Programming experience with low-code/no-code environments (Workato).
  • Programming experience with Bash, Python and/or Powershell.
  • Proven experience in planning, implementing, and maintaining various technology components.

Lightspeed offers:

  • A flexible work environment.
  • Genuine career opportunities.
  • Lightspeed share scheme.
  • Flexible working policy.
  • Health and wellness benefit of $500 per year.
  • Mental health online platform and counselling & coaching services.
  • Free LinkedIn Learning license.
  • Paid Volunteer day.
  • Complimentary breakfast and lunch options, along with fresh fruits, snacks, and beverages stocked in the office.
  • Exciting events hosted regularly by Auckland Culture Club.
  • Secure, full-time parking facilities.
  • Brand new office space located in Newmarket (Auckland).
  • Dog friendly environment.
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Lightspeed Commerce

Lightspeed Commerce is a one-stop commerce platform empowering businesses worldwide. It offers cloud-based solutions that unify online and physical operations, multichannel sales, global payments, and financial solutions. Serving retail, hospitality, and golf industries across 100+ countries, Lightspeed helps merchants innovate, simplify processes, scale operations, and deliver exceptional customer experiences. Founded in Montreal in 2005, Lightspeed is dual-listed on the NYSE and TSX, with teams across North America, Europe, and Asia Pacific. The company builds communities through commerce, fostering an inclusive workplace.