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Job Description
dna, a fast-growing agency specializing in modern health marketing and scientific communications, is seeking a Vice President of Client Experience to lead a dynamic account. The ideal candidate will possess strong leadership and client service skills, with experience in managing integrated marketing and communications programs.Responsibilities:- Serve as a day-to-day account lead across clients, interagency partners and internal team members.
- Help design multichannel activations in partnership with specialist teams.
- Initiate and closely manage implementation of client-approved programs.
- Understand client business challenges and asks, with strong instincts and the ability to craft deliverables that address the client’s request.
- Build strong client relationships, demonstrate expertise on the client’s business, competitive landscape and audience.
- Lead the team in demonstrating executional excellence.
- Identify training and development needs of junior staff.
- Lead financial management for clients, including managing complex budgets, and overseeing reconciliations and invoicing.
- Bachelor’s Degree or higher
- 9-12 years of agency experience
- Understanding of integrated agency teams (Earned Media, Digital, Strategy, Creative)
- Experience in pharma communications and marketing, including managing medical/legal/regulatory review processes and compliance considerations
- Ability to stay calm under pressure and always focus on problem solving
- Outstanding communications skills (verbal, written, and presentation)
- Excellent organizational skills and attention to detail
- Proficiency in sculpting and telling a cohesive story
- Deep knowledge of the pharma regulatory landscape
- Medical, Dental, and Vision insurance
- 401k with employer match
- Tuition Reimbursement
- $60 monthly reimbursement for health and wellbeing purchases
- Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
