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Head of Account Management - Hospitality (german speaking, Berlin, m/f/x) at Lightspeed Commerce

Head of Account Management for hospitality sector in Berlin.
Hybrid
On-Site
Germany
Undisclosed salary

Lightspeed is seeking a Head of Account Management to lead a team responsible for onboarding customers, understanding their needs, and building solutions for their success. The role is based in Berlin, Germany.

Responsibilities:

  • Manage the pipeline of new and existing customers.
  • Collaborate with the Head of Direct Sales for smooth handovers.
  • Refine and optimize current processes and tools.
  • Hire, coach, and develop Account Managers.
  • Increase platform adoption and payments across customers.
  • Ensure clear communication within the sales team.
  • Grow the customer base through up- and cross-selling.
  • Ensure the team exceeds monthly MRR and KPI targets.
  • Analyze sales forecasts and pipelines.
  • Create new strategies to grow revenue streams.
  • Manage high-level deals with large organizations.

Requirements:

  • German speaking
  • Experience in selling in a SaaS environment (preferred)
  • Prior Account Management experience with a track record of success (preferred)
  • Prior experience working in/with restaurants is a plus!

Lightspeed offers:

  • Flexible hybrid environment (3 days/week in office)
  • Career opportunities
  • Lightspeed RSU program
  • Flexible working policy
  • Health and wellness benefits
  • Possibility for transit fees to be covered
  • Paid leave assistance for new parents
  • Access to LinkedIn learning
  • Volunteer day
Apply

Lightspeed Commerce

Lightspeed Commerce is a one-stop commerce platform empowering businesses worldwide. It offers cloud-based solutions that unify online and physical operations, multichannel sales, global payments, and financial solutions. Serving retail, hospitality, and golf industries across 100+ countries, Lightspeed helps merchants innovate, simplify processes, scale operations, and deliver exceptional customer experiences. Founded in Montreal in 2005, Lightspeed is dual-listed on the NYSE and TSX, with teams across North America, Europe, and Asia Pacific. The company builds communities through commerce, fostering an inclusive workplace.