Escalation Resolution Associate (French Speaking) (Viator)

Job Description

Viator, a Tripadvisor company, is seeking an Escalation Resolution Associate to join their team in Oxford, UK. This role involves supporting customers by resolving their queries through phone, chat, and email, ensuring high customer satisfaction. The associate will use various software tools to navigate customer accounts, research policies, and communicate solutions.

The Escalation Resolution Associate will be responsible for:

• Resolving customer queries via phone, chat, and email
• Ensuring high customer satisfaction
• Navigating customer accounts using software tools
• Researching and reviewing policies
• Communicating effective solutions

Viator requires candidates to have:

• Minimum broadband connection of 25MB download and 10MB upload speed
• Minimum six months of customer service experience in an office/call center
• Home environment free from background noise
• Good command of English (verbal and written)
• Typing, phone, and computer navigation skills
• Ability to cope well in a high-pressure environment
• Flexibility in work hours
• Customer focus and empathy
• Excellent time management and communication skills
• Problem-solving skills

Viator offers:

• Competitive compensation packages, including base salary and annual bonuses
• Flexible schedule
• Donation matching
• Tuition assistance
• Lifestyle benefit
• Travel perks
• Employee assistance program
• Health benefits