Senior Customer Insights Analyst (Viator)

Viator is seeking a Senior Customer Insights Analyst to join their Customer Operations Analytics team. This role involves translating data into actionable insights to improve product and process performance. The Senior Analyst will provide analytical support to stakeholders, create qualitative coding frameworks, and identify opportunities in data. They will also serve as a leader within the team, coaching junior members and ensuring high standards.

What this role involves:

• Leading analysis for the Operations group.
• Providing timely insights and analytical support.
• Creating new qualitative coding frameworks.
• Identifying opportunities in data and suggesting actions.
• Serving as the go-to person for Operational insights.
• Leading the team, coaching junior members.
• Developing relationships with stakeholders.

Requirements:

• 7+ years' experience in an analytical role.
• Bachelor's Degree in an analytical field; Master’s Degree a plus.
• Advanced SQL skills.
• Fluent with excel functions.
• Advanced proficiency in Tableau.
• Confident with learning new tools and technologies.
• Python knowledge preferred.

What Viator offers:

• Competitive compensation packages.
• Flexible schedule.
• Donation matching.
• Tuition assistance.
• Lifestyle benefit.
• Travel perks.
• Employee assistance program.
• Health benefits.