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Job Description
WPP is seeking a Service Delivery Manager to support its NA Enterprise Payroll platforms. This role involves ADP Enterprise application administration, including configuration, security provisioning, reporting, process optimization, and governance. The candidate will resolve system issues, provide guidance to WPP Operating Company’s Payroll Operations staff, and drive continuous improvement across the payroll function. This position is based in the USA and will partner with resources in India, following a follow-the-sun support model. The role reports to the Sr Payroll & Benefits Service Delivery Manager.
Role involves:
- Ensuring proper functioning of WPP corporate ADP ENTERPRISE (EV6) & WFN payroll systems.
- Maintaining ADP ENTERPRISE (EV6) & WFN setup tables and User Security.
- Serving as a point of contact for NA Payroll Operations teams.
- Collaborating with internal and external partners for resolving defects and implementing enhancements.
- Managing enterprise-wide Payroll reporting and data audits.
- Providing user support through documentation and training.
Requirements:
- Technical understanding of ADP ENTERPRISE (EV6) & Workforce Now payroll applications.
- Experience with relational database concepts and ad-hoc database query tools.
- Understanding of payroll regulatory and tax reporting and administration.
- Strong analytical and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to handle multiple projects and work in multiple systems.
WPP offers:
- A culture of passionate, driven people.
- Scale and opportunity to influence projects.
- Challenging and stimulating work.
